Questions from our community of shoppers.
We value your questions and feedback.
Question
When will I recieve my purchased order?
Answer
Within 3 working days of large cities and 5 days outside of larg cities
Question
What do I do, if I need to return item?
Answer
Please email hello@theshuk.online for all returns related queries. See below returns policy before submitting your return request.
Question
How can I become a seller on your platform?
Answer
You can contact us via sales@theshuk.online
Question
How do you protect my personal information?
Answer
We have SSL certificates for our website that is encrypted and website security measures that we have in place, which is done weekly.
Question
Is my card details safe?
Answer
Yes, it is safe, our SSL certificate encrypts the website and payments from start to end.
Payfast deals with the payments and are licensed to do so. We do not save or have any access to your payment details.